Refund Policy
Effective August 8, 2026 · Last updated August 8, 2026
We want refund requests handled consistently and without making you hunt for the rules. This policy explains when a Hirefy consumer plan charge may qualify and how to ask us to review it.
The short version
- Ask promptly — Email support@gethirefy.com within seven calendar days of the charge you want us to review.
- Billing errors are corrected — Duplicate, incorrect, or unauthorized Hirefy charges are eligible for a full refund after verification.
- Cancellation prevents the next payment — Canceling does not automatically refund time already available, but it stops any remaining payment in the three-month plan term.
This summary is for orientation only. The numbered sections below are the agreement.
1. What this policy covers
This policy covers consumer purchases of Hirefy Momentum and Breakthrough plans. Employer plans, third-party purchases, and charges made outside Hirefy are not covered here.
2. When a payment may be refunded
- A duplicate, incorrect, or unauthorized charge that we can verify.
- A first plan payment when you request a refund within seven calendar days and have not substantially used the paid generation features.
- A renewal payment reported within seven calendar days when the plan was not used after renewal; we review these requests case by case.
- A material service failure that prevented you from using the paid features and that we could not resolve within a reasonable time.
- Any refund or withdrawal right required by the law that applies to you.
3. When a payment is generally not refundable
- A change of mind after substantial use of resume, letter, portfolio, follow-up, or mock-interview generation.
- A job-search outcome, including not receiving an interview or offer. Hirefy does not guarantee an employment outcome.
- A request made more than seven calendar days after the charge, unless law requires otherwise or there was a verified billing error.
- Time remaining after a normal cancellation. Access continues through the paid period and remaining scheduled payments stop.
4. How to request a refund
Email support@gethirefy.com from the address on your Hirefy account. Include the charge date, plan, reason for the request, and the last four digits shown for the payment method if available. Never email a full card number or security code.
We may ask for information needed to verify the account and charge. We aim to respond within five business days.
5. Approved refunds
Approved refunds return to the original payment method through Stripe. Banks and card networks commonly take five to ten business days to post the credit after Stripe processes it.
6. Rights that cannot be limited
Nothing in this policy limits a refund, cancellation, charge-dispute, or withdrawal right that applicable consumer law gives you.